Terms & Conditions

1. Who we are

Atrady ("we", "us", "Atrady") operates buy.atrady.com, an online shop based in Ghana. We source products from manufacturers and suppliers abroad, bring them into Ghana and sell them to you - from stock already in the country, and, when we run group-buying Rounds, on behalf of a group of customers who order the same product. These Terms govern every order placed through the platform. By placing an order, you agree to them.

2. How group orders work (when Rounds are offered)

This section applies to pre-order products sold through group-buying Rounds; goods sold from stock in Ghana are simply bought and delivered. Each pre-order product runs in "Rounds". A Round has a target quantity (MOQ) and a closing date. Your order only counts toward that target once you have paid the product price in full - browsing or marking an item as "interested" does not reserve it or count toward the Round. Once a Round reaches its target and its final-call window closes, we place the order with our supplier.

3. Product price and shipping fee

Your checkout total is the product price plus the shipping fee from China to Ghana for the method you chose - both are paid together when you order. We pay the shipping carrier directly on your behalf before the container loads; the shipping fee you pay to us is a reimbursement of that cost, not a separate purchase.

The fee at checkout may be Estimated (freight is billed by volume for sea and by weight for air, and rates are not fixed in advance) and is finalized as a Final fee once the actual freight cost is known. If the Final fee is lower than what you paid, we refund the difference. If it is higher, the balance is due within 7 days of the Final fee being set and before delivery, as described in section 4.

For a small number of products the shipping fee cannot be estimated at checkout; these are marked as such and the fee is not included in your total. Once the shipment is priced we will tell you the fee, which is due within 7 days - before the container loads. A fee unpaid past that date accrues the carrier's daily late charge (section 4.2) and the order is held until it is settled.

4. Storage, unpaid shipping fees, and resale of unclaimed items

This section explains what happens if your item arrives in Ghana but the shipping fee balance is not settled. Please read it carefully - it is the part of these Terms most specific to how Atrady operates.

4.1 Collection window. Once your item is ready for collection in Ghana we notify you, and you have 15 days to pick it up or request delivery at no extra cost. Any shipping fee balance still owing must be settled before the item is handed over.

4.2 Late payment charge. If a shipping fee balance remains unpaid past its due date (7 days after the Final fee is set, unless we state a different date), the carrier's late charge is passed on to you and accrues daily on that order, for as long as it remains unpaid and the item has not yet been moved to resale (see 4.4). The daily amount is shown with your order.

4.3 Storage cost. If your item is still uncollected after the 15-day collection window, a storage cost accrues at 5% of the shipping fee per month for as long as it remains in our storage. Unlike the late charge, storage cost continues to accrue even after the item is moved to resale, up until it is actually sold.

4.4 Maximum storage period and resale. If your item remains uncollected for 60 days after it became ready for collection, we may list it for resale to recover any amount owed and our storage costs. The late charge (4.2) stops accruing the moment an item is listed for resale; storage cost (4.3) continues until it sells. Listing an item for resale does not happen automatically the instant the 60 days pass - we flag it internally and act on it, but you should not rely on any grace period beyond this window.

4.5 Refund after resale. If your item is resold, you are entitled to a refund calculated as: the resale price, minus the shipping fee balance you owed, minus the total storage cost accrued from the day the storage clock started through the day of sale. If that calculation is zero or negative, no refund is owed. The refund is processed only once the resale sale actually completes - not when the item is merely listed.

4.6 This is not a penalty for using the service normally. None of this section applies if you collect your item (or request delivery) within the collection window and any balance is settled on time. It exists to let us recover storage and handling costs, and free up warehouse space, when an order is genuinely abandoned.

5. Payments

All payments are processed through Paystack. We do not store your card details. Product payments, shipping fee payments, and any refunds are recorded against your order and visible when you track it.

6. Delivery

Once your item clears customs and is ready, we will contact you to arrange pickup or doorstep delivery, depending on what is offered for that order. Delivery timelines are estimates, not guarantees, since they depend on customs clearance and carrier schedules outside our control.

7. Cancellations and extensions

If a Round does not reach its target by the closing date, we may extend the Round (up to three times) or ask paid customers to decide whether to wait, top up, or receive a refund of their product payment. Extensions and their terms will always be communicated to you before your order is affected.

8. Limitation of liability

We act as an intermediary between you and our suppliers and shipping carriers. While we take reasonable care in selecting suppliers and carriers, we are not liable for delays, damage, or losses caused by customs authorities, shipping carriers, or events outside our reasonable control.

9. Changes to these Terms

We may update these Terms from time to time, for example if our shipping rates, storage period, or fee structure change. The version in effect at the time you place an order is the one that applies to that order. We will note the date at the top of this page whenever it changes.

10. Contact

Questions about these Terms, or about a specific order, can be sent through the contact details on our storefront.

11. Privacy

How we collect, use and protect your personal data is set out in our Privacy Policy, which covers this storefront, Atrady Business and atrady.com together.